Shipping Policy
Order Processing
All orders placed on our website are considered confirmed once completed. Orders are processed within 1–2 business days, excluding weekends and public holidays. Once an order has been processed or dispatched, changes or cancellations are not possible.
Shipping Coverage
We currently ship nationwide. Delivery timelines may vary depending on your location and courier service availability.
Delivery Time
Estimated delivery time is 3–5 business days after dispatch. Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, courier delays, or public holidays.
Shipping Charges
Shipping charges are calculated at checkout and may vary based on order size, weight, and delivery location. Promotional shipping offers, if any, apply only within their stated conditions.
Order Tracking
Once your order is dispatched, tracking details will be shared via email or SMS, where applicable, so you can monitor your shipment.
Cash on Delivery (COD)
Cash on Delivery is available on eligible orders. Bellezh reserves the right to restrict COD service for customers with a history of refused deliveries.
Damaged or Missing Items
We take great care in packaging your order. If you receive a damaged or incorrect item, please contact us within 3 hours of delivery with clear proof. Claims reported after this time may not be accepted.
Shipping Delays
While we strive to deliver orders on time, delays may occasionally occur due to unforeseen circumstances. Bellezh is not responsible for delays caused by courier services once the order has been dispatched.
Shipping Compensation
We do not offer shipping refunds or compensation for delays, refusals, or courier-related issues once the order has been handed over to the shipping partner.
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